VANRY TECHNOLOGY DMCC's Privacy Policy
Vanry Technology DMCC provides blockchain services, and related Internet services through myNeutron. We respect your privacy and are committed to protecting your personal data.
Last updated: January 9, 2025
Important Information and Who We Are
Vanry Technology DMCC (the "Company", "we" or "us") operates the myNeutron service for users of the Service ("you/user"). This privacy policy aims to give you information on how Company/we collects and processes your personal data through your use of this Service(s), including any data you may provide through this Service(s) when you sign up to our newsletter OR purchase a product or service OR take part in a competition OR when you interact with our Website/Service(s) in whatsoever manner.
Vanry Technology DMCC is the controller and responsible for your personal data. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
PERSONS NOT OF LEGAL AGE
The Service(s) is not intended for children, and we do not knowingly collect data relating to children. Our Service(s) are not intended for use by persons under 13 years of age (or of such age considered as CHILD in the jurisdiction that you are accessing this Service(s) from) without legal parental or guardian consent.
Information We Collect
Personal Information
- • Account Data: Name, email address, username, and profile information
- • Authentication: Password (encrypted), OAuth tokens from third-party providers
- • Contact Information: Email address, phone number (optional)
- • Financial Data: Bank account and payment card details, payment history, billing information (processed by secure third-party providers)
Usage Information
- • Service Usage: Features accessed, search queries, document interactions
- • Technical Data: IP address, browser type, device information, operating system
- • Analytics: Session duration, page views, feature engagement metrics
Content Data
- • Documents: Files you upload for processing (PDFs, Word documents, etc.)
- • Generated Content: Embeddings, search indices, AI-generated summaries
- • Integration Data: Information from connected services (with your permission)
How We Use Your Information
Service Delivery
Process documents, generate embeddings, provide search functionality, and deliver core features
Account Management
Authenticate users, manage subscriptions, provide customer support, and communicate service updates
Service Improvement
Analyze usage patterns, optimize performance, develop new features, and enhance user experience
Security & Compliance
Prevent fraud, ensure platform security, comply with legal obligations, and protect user rights
Data Protection & Security
Our Security Measures
Encryption
End-to-end encryption for sensitive data
Access Controls
Role-based permissions and authentication
Regular Backups
Automated backups with disaster recovery
Security Audits
Regular security assessments and updates
Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of your personal data we hold
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal obligations)
Portability
Receive your data in a structured, machine-readable format
Objection
Object to certain processing of your personal data
Restriction
Request restriction of processing in certain circumstances
Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us at privacy@vanarchain.com. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 30 days |
| Usage Analytics | 24 months |
| Transaction Records | 7 years (legal requirement) |
| Uploaded Documents | Until deletion by user |
| Support Communications | 3 years |
Third-Party Services
We work with trusted third-party services to provide and improve our platform:
Infrastructure Providers
Cloud hosting, content delivery networks, database services
Payment Processors
Secure payment processing and billing management
Analytics Services
Usage analytics and performance monitoring
Communication Tools
Email services and customer support platforms
All third-party providers are carefully vetted and bound by data protection agreements.
Children's Privacy
No one under age 13 may provide any personal information to or on our Sites without legal parental or guardian consent. We do not knowingly collect personal information from persons under 13 if such information is provided without legal parental or guardian consent. If you are under 13, do not use or provide any information on our Sites, or on or through any of their features register on the Sites, make any purchases through our Sites, use any of the interactive or public comment features of our Sites or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use without legal parental or guardian consent. If we learn we have collected or received personal information from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13 for which there is no legal parental or guardian consent, please contact us at privacy@vanarchain.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Updating the "Last updated" date at the top of this policy
- • Sending you an email notification (for significant changes)
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
The Data Privacy Manager and team
Vanry Technology DMCC
Attention: The Data Privacy Manager and team